Important Information
Policies
To help make your stay at Novotel Madrid Center in Madrid as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Novotel Madrid Center maintains clear, guest-friendly policies.
Policies
Check-In / Check-Out:
Check-in begins at 15:00. Check-out is until 12:00.
Identification:
Guests must present a valid photo ID and credit card at check-in.
Minimum Age:
The minimum age for check-in is 18.
Deposit:
A refundable deposit or credit card pre-authorization may be required for incidentals.
Pets:
Pets are allowed at Novotel Madrid Center on request; charges may apply.
Smoking:
The hotel is non-smoking throughout, with designated outdoor smoking areas.
Cancellation Policy:
Policies vary by booking type. Flexible rates allow free cancellation within the stated period, while non-refundable rates may incur full charges.